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Have questions about your luxury vacation? Need support with your current trip? Our concierge team is ready to assist.
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Frequently Asked Questions
How quickly will I hear back from you?
We typically respond to all inquiries within 24 business hours. For urgent matters, you can call our support team during business hours (Mon-Fri, 9am-6pm EST).
What if I need to change my trip details?
Our AI concierge handles all modifications seamlessly. Simply reach out through any of our support channels and we'll update your itinerary in real-time.
Is there a refund policy?
Yes, we offer a 7-day refund guarantee if you're not satisfied with your service. The concierge fee covers our planning and optimization services—accommodation and experience costs are billed separately per your chosen providers.
Can I customize my trip after booking?
Absolutely! Our AI continuously monitors and optimizes your itinerary. You can request changes at any time, and we'll adapt your trip in real-time.
Do you work with all luxury properties?
We partner with 500+ luxury properties globally, but we're not limited to them. If there's a specific property you want, we can often arrange it through our network.