Frequently Asked Questions

Our pricing varies based on the complexity of your vacation and customization level. We offer tiered packages starting from $2,500 for standard itineraries to $10,000+ for fully custom, multi-destination luxury experiences. We also provide transparent pricing with no hidden fees.

Our quote includes all planning services, AI optimization, and concierge coordination. Accommodation, flights, dining reservations, and activities are billed separately at net rates. We work with you to manage budgets transparently.

Yes, we offer flexible payment plans. A 50% deposit secures your booking, with the balance due two weeks before your departure. For premium packages, we can arrange customized payment schedules.

Cancellations more than 60 days out receive a full refund of our planning fees. Cancellations 30-60 days out are refunded 50%. Cancellations within 30 days are non-refundable due to resources already committed.

Our AI analyzes your preferences, travel history, budget, and goals to generate personalized itineraries. It considers real-time data on destinations, weather, events, and availability to optimize every detail. Our team then refines and enhances the AI recommendations with human expertise.

We combine AI with expert human judgment. AI handles the heavy lifting of research and optimization, but our travel specialists review, customize, and add local insights to ensure every experience is exceptional and aligned with your vision.

Most itineraries are completed within 1-2 weeks of your initial consultation. Rush planning is available for an additional fee, with turnaround as quick as 48 hours for simpler trips.

Absolutely. We build in flexibility for modifications up to two weeks before departure at no extra charge. Late changes (within 14 days) may incur adjustment fees depending on complexity.

Every itinerary is fully customized based on your specific preferences, travel style, budget, and interests. We gather detailed information through an initial consultation and use that to guide both AI recommendations and human refinements.

We handle all special requests—dietary restrictions, accessibility needs, specific activities, local guides, private experiences. Simply share your requirements in your consultation, and our team ensures they're incorporated into every booking.

Yes, that's where we excel. Our network includes exclusive access to private villas, chef experiences, local artisans, and vetted guides that aren't available to the general public. We specialize in off-the-beaten-path luxury.

Absolutely. We specialize in family vacations, group trips, and multi-generational experiences. We coordinate logistics, find properties that accommodate various preferences, and ensure everyone has an amazing time.

We provide a complete pre-trip checklist including passport requirements, visa information, travel insurance recommendations, health requirements, and packing guides specific to your destination and activities.

We recommend trusted travel insurance partners and can facilitate the booking. We also advise on what coverage is appropriate for your specific itinerary and activities.

Yes. You'll be assigned a dedicated concierge who manages your entire planning process and serves as your primary contact for any questions or adjustments.

We provide emergency contact information, safety briefings for all destinations, local medical resources, and 24/7 support access. Your concierge stays available throughout your trip.

Yes. You'll have access to our 24/7 concierge team via phone, email, and messaging. We handle unexpected changes, restaurant reservations, activity modifications, or any needs that arise during your vacation.

Our team is trained to handle challenges quickly and creatively. From flight delays to venue changes, we have contingency plans and local partnerships to resolve issues with minimal disruption to your experience.

Absolutely. We conduct a post-trip debrief to understand what you loved and what could be improved. This feedback informs future trips and helps us deliver an even better experience next time.

Yes! Returning clients receive special rates and expedited planning. Our AI learns from your previous trips to make recommendations even more refined and personalized.

Our team has over 50 combined years of luxury travel expertise. We've worked with premium travel companies, luxury resorts, and exclusive destinations globally. AI integration is our innovation that makes planning even more sophisticated.

Yes, we maintain partnerships with leading luxury resorts, airlines, and destination experts worldwide. These relationships provide our clients exclusive access and preferential treatment.

We guarantee that all reserved accommodations, activities, and services will be delivered as promised. If any vendor fails to deliver, we take responsibility for immediate resolution and compensation if needed.

We employ enterprise-grade security, comply with international data protection regulations, and never share your personal information with third parties without consent. Your privacy is paramount.